The tracker will vibrate and you see a battery icon pop up on the tracker's display.ģ. Make sure the button on your tracker is in line with the button opening on the charging cable. Plug the charging cable into a USB port and connect the other end of the port to the back of the tracker.Ģ. However, if the tracker isn't responding, follow these instructions:ġ. To do so from the tracker, swipe from the clock face to Settings > Info > Reboot Device. If you're having trouble syncing, tracking, or connecting to the Fitbit Charge, it's time to restart the tracker. If you want to factory reset your Charge 5 and have all data wiped, just go to Settings > Device Info > Clear User Data. After 10 seconds the Fitbit logo should appear. Then press the button on the flat end of the charger cable 3 times (see above), pausing for 1 second between presses. If your Fitbit Charge 5 isn't responsive, you can hard reset it by popping it on charge using the supplied cable. So head to the Bluetooth menu on the phone, see if the Fitbit is still listed, and choose 'Forget this device'. That's because sometimes unpairing from the Fitbit app doesn't 'forget' the connection between your phone's Bluetooth and the Fitbit.

Top tip: Often after you have used the Fitbit app to remove the device, you may have trouble when repairing the device with a different smartphone. My Fitbit has been reset but won't pair to a different smartphone Make sure all your data is synced, as unpairing will wipe everything. Scroll to Device Info and then Clear User Dataģ. From the Fitbit app, tap the cog in the top-left corner and then your tracker.Ģ. If you're having issues with your Fitbit, unpairing and going through the setup process can also help resolve this.ġ. So if you get a new Fitbit device and want to gift your old one to someone else, follow these steps: Unpairing a Fitbit can not only free your account up to pair with a new device, but it can also mean it's free to be linked to another Fitbit account. If you want to, hit 'Reset' or 'Confirm'. You'll then be prompted to confirm the decision to clear your Fitbit to its box settings.

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